Insights

First Data synthesizes industry knowledge, real-world experience and potential opportunities into key insights. These Insights are as integral to the way we do business as our products and services. Change—specifically innovative, pioneering change—represents opportunity. Our experts offer points of view on various topics to help you navigate today's ever-changing technology and the future of payments.

Perspective: Understanding the Great Disconnect

Don Davey
Both Collection Operations and Credit/Risk teams use the words "predictive analytics" but the groups clearly interpret their meaning very differently. I call this the Great Disconnect, as it seems to be universal across organizations -- creditors and agencies, large and small, sophisticated and unsophisticated -- and because it has had a profound impact on the use of analytics in collections.

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2009 Debit Card Rewards—Consumer Insights

First Data Competitive Intelligence
Read about the First Data Specialty Debit Card Rewards Program Study focused on rewards programs with Financial Institutions.

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2009 Financial Institutions Rewards Programs—Consumer Insights

First Data Competitive Intelligence
Read about the First Data Financial Institutions Rewards Program Study focused on rewards programs with Financial Institutions.

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Consumer Insights: 2009 Retail Rewards Programs

First Data Competitive Intelligence
Read about the First Data Financial Institutions Consumer Loyalty Study on Retail Rewards Programs.

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Survive the Financial Crisis

First Data Competitive Intelligence
Read First Data suggestions to help survive the financial crisis, while keeping future success in mind.

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Consumer Insights: Debit Card Rewards

First Data Competitive Intelligence
Read about the First Data Debit Card Rewards Study focused on debit card rewards for Financial Institutions.

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Consumer Payment Preferences for In-Store Purchases

First Data Competitive Intelligence
Read the First Data-sponsored study on Consumer Payment Preferences for In-Store Purchases.

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Consumer Online Shopping Fears

First Data Competitive Intelligence
Read the First Data-sponsored Consumer Online Shopping Fears Study focused on consumer attitudes and behaviors.

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